Get In Touch

8181816870

kreofoods@gmail.com

Rudh, Behind N.T.N Pvt Ltd, Rewari, 123501, Haryana

Frequently Asked Question!

Contact Us

We are here to help! Reach out to us through any of the options below.

💬

WhatsApp

Fastest way to reach us. We usually reply within 30 minutes during working hours.

Chat on WhatsApp
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Email Us

For order issues, returns, or any other queries. We reply within 24 hours.

Send Email
📦

Track Your Order

Check the status of your current order in real time.

Track Order
🔄

Return / Refund

Not happy with your order? We will make it right.

Return Policy

Support Hours

Monday – Friday
10:00 AM – 6:00 PMOpen
Saturday
10:00 AM – 4:00 PMOpen
Sunday
ClosedClosed
Public Holidays
ClosedClosed

Send Us a Message

Fill in the form below and we will get back to you as soon as possible.

We will respond within 24 hours on working days

Quick Answers

Where is my order?

Check your email or SMS for a tracking link. You can also track your order here.

How do I return a product?

Email us at support@kreofoods.com within 7 days of delivery. See our Return Policy for details.

Do you offer bulk orders?

Yes! Email us at support@kreofoods.com with your requirements and we will share bulk pricing.

Is COD available?

Yes, Cash on Delivery is available on all orders across India.

Frequently Asked Questions

Find answers to the most common questions about KreoFoods products, orders, and delivery.

🌿 About Our Products
Are all KreoFoods products 100% vegetarian? +
Yes, absolutely! Every single product we make is 100% vegetarian. We use no animal-derived ingredients whatsoever. KreoFoods was founded specifically to help vegetarians meet their protein needs through natural, plant-based foods.
Do your products contain artificial flavors or preservatives? +
No. We use only 100% natural ingredients in all our products. No artificial colors, flavors, or preservatives. What you read on our label is exactly what goes into the product — nothing hidden.
How is KreoFoods atta different from regular atta? +
Our FitPro Atta is a multigrain blend made from natural protein-rich grains including wheat, soy, and other natural sources. It contains significantly more protein per roti compared to regular wheat atta — while tasting just as good. You make rotis exactly the same way — no change in cooking method needed.
Can I use KreoFoods products if I am not a gym person? +
Absolutely! Our products are designed for everyone — homemakers, working professionals, students, senior citizens, kids — anyone who wants to eat healthier without changing their daily food habits. Protein is essential for every human body, not just gym-goers.
Are your products safe for children and senior citizens? +
Yes, all our products use natural ingredients and are safe for the whole family. For children under 5 years or senior citizens with specific health conditions, we recommend consulting a doctor before changing their regular diet.
I have a food allergy. How do I check ingredients? +
Full ingredient lists are clearly printed on each product and also listed on each product page on our website. If you have a specific allergy concern, please email us at support@kreofoods.com before ordering and we will give you detailed information.
📦 Orders & Payment
What payment methods do you accept? +
We accept all major payment methods:
  • UPI (Google Pay, PhonePe, Paytm, BHIM)
  • Credit and Debit Cards (Visa, Mastercard, RuPay)
  • Net Banking
  • Cash on Delivery (COD)
  • EMI options on select cards
Is Cash on Delivery available? +
Yes! COD is available across India. A small COD handling charge may apply for orders under ₹499. For orders above ₹499, COD is free.
Can I cancel my order after placing it? +
Yes, you can cancel your order before it is shipped. Once the order is shipped, we cannot cancel it — but you can return it after delivery. To cancel, contact us immediately at support@kreofoods.com or WhatsApp with your order number.
I placed an order but did not receive a confirmation email. What should I do? +
Please check your spam or junk folder first. If you still cannot find the confirmation, contact us at support@kreofoods.com or WhatsApp with your name and phone number and we will resend the confirmation.
🚚 Delivery & Shipping
Where do you deliver? +
We deliver Pan India — to all states and union territories across India. Remote areas may take additional 1-2 days.
How long does delivery take? +
  • Metro cities (Delhi, Mumbai, Bengaluru etc): 2-4 business days
  • Tier 2 cities: 3-5 business days
  • Remote / rural areas: 5-7 business days
Orders placed before 2 PM are usually dispatched the same day.
How much is the delivery charge? +
Delivery is FREE on all orders above ₹499. For orders below ₹499, a flat delivery charge of ₹49 applies.
How do I track my order? +
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also visit our Track Order page and enter your order number or AWB number.
My order is delayed. What should I do? +
If your order is delayed beyond the expected delivery date, please contact us at support@kreofoods.com or WhatsApp with your order number. We will check with our courier partner and update you immediately.
🔄 Returns & Refunds
What is your return policy? +
We accept returns within 7 days of delivery for unused, unopened products. If the product is damaged, expired, or wrong — we offer a full refund or free replacement. See our full Return Policy for details.
How long does a refund take? +
Once we receive the returned product, refunds are processed within 5-7 business days. Online payments are refunded to the original payment method. COD refunds are done via UPI or bank transfer.
My product arrived damaged. What do I do? +
We are sorry about that! Please take a clear photo or video of the damaged product and packaging and send it to support@kreofoods.com or WhatsApp within 48 hours of delivery. We will send a replacement or full refund immediately.
🏢 Bulk & Business Orders
Do you offer bulk or wholesale orders? +
Yes! We offer special pricing for bulk and wholesale orders. Email us at support@kreofoods.com with your requirements — product name, quantity needed, and your location — and we will get back to you with pricing within 24 hours.
Can I become a KreoFoods reseller or distributor? +
Yes, we are open to reseller and distribution partnerships. Contact us at support@kreofoods.com with your details and we will connect you with our team.

Still Have Questions?

Our team is here to help you. Reach out and we will respond within 24 hours.